英语翻译一、仪表、举止礼仪1.客服人员走访业主需穿着正式的职业装.男士穿衬衫,西裤,打领带；女士穿职业套装；2.客服人员

英语翻译
一、仪表、举止礼仪
1.客服人员走访业主需穿着正式的职业装.男士穿衬衫,西裤,打领带；女士穿职业套装；
2.客服人员走访客户需佩带工牌；
3.进入客户家中需自备鞋套,在客户家门口套上鞋套后方可入内；
4.客服人员不得主动要求客户准备茶水和食品,尽量谢绝客户礼让的茶水,并告知：不麻烦客户是我们客服中心的规定.”
5.走访过程中不得出现任何不耐烦或其他不礼貌的言行.
二、工作细则
1.客服人员到客户家中访问,应事先通知小区管理处,并和客户取得联系,按约定时间到访；
2.客服人员在与客户访谈过程中,要耐心倾听客户的要求和建议,就走访主题与业主进行积极沟通,并做详细记录；
3.走访业主工作结束后,须在三个工作日内提交走访工作总结.走访工作总结应如实记录走访过程,内容真实准确.
客户服务中心800接听生职责：
1负责受理通过800电话及其它渠道传接过来的投诉并做详细记录；
2负责将投诉的内容做成投诉处理单；
3对一些常遇到且处理原则明确的投诉负责以统一口径直接答复；
4负责跟踪投诉处理的情况并在跟踪记录上及时更新；
5负责将受理的投诉登录入CRM系统；
6负责对处理完成的投诉的归档及存档；
7负责对处理完成的投诉按要求进行回访并作记录.

First,instruments,etiquette manners
1.Customer service staff to visit the owners to be dressed in formal wear.Men wear shirts,trousers and ties; Ms.career wear suits;
2.Customer service staff to visit customers need to work wearing a license;
3.Into the customer's home to be self-quarantine programs,customers in the door before they could put into quarantine programs;
4.Customer service should not require customers to take the initiative to prepare tea and food,declined as much as possible customers comity of tea and told:"Thank you.Does not trouble our customer call center requirements."
5.The process should not visit any other impatient or impolite words and deeds.
Second,the Working Rules
1.Customer service to the customer's home visit should be to inform the district administration in advance,and customer contact and,according to the appointed time to visit;
2.Customer service with customers in the interview process,the patience to listen to customer requests and suggestions,on the theme of the visit with the active communication between the owners and do a detailed record;
3.Visits to the owners after the end of the work,to be submitted within three working days visit to sum up the work.Visit should be accurately summed up the work of the course record of the visit,as true and accurate.
800 Customer Service Center to receive Health responsibilities:
1 responsible for the adoption of the admissibility of 800 calls and other channels to take over the mass of complaints and detailed records;
2 will be responsible for the contents of the complaints made to deal with complaints alone;
3 encountered a number of regular and clear principles to deal with complaints directly responsible to speak with one voice reply;
4 responsible for tracking complaints and deal with the situation in the track record to date;
5 will be responsible for the admissibility of the complaint log into the CRM system;
6 responsible for dealing with the completion of the filing of the complaint and filed;
7 responsible for dealing with complaints by the completion of the requested records and make a return visit