英语翻译Main Responsibilities:1.Provide technical support to cus

英语翻译
Main Responsibilities:
1.Provide technical support to customers,area agents and sales representatives,relating to the organization’s line of automation products,working within the limits of established policies
2.To identify and employ new or changed programs and updated products to meet customer’s needs and strategic direction within the application industry
3.Respond to customer inquiries received through facsimile,e-mail or telephone properly within the regime of company policies
4.Make inquiries to determine the nature and extent of problem,identify causes of problems and provide solutions to customers,structure solutions to suit user circumstances and level of competency
5.Follow up on service inquiries to ensure that customers are satisfied with quality of service provided,respond to and resolve complaints and concerns
6.Perform any range of reporting and administrative activities involved
Requirements:
1.Bachelor’s degree or above,major in process automation,electrical and electronics engineering,applied physics or related fields
2.Good communication skills
3.Good coordinating ability and good team work spirit
4.Excellent service consciousness toward related parties or persons
5.Committed,responsible and initiative working attitude
6.Fluency in spoken and written English

主要职责:
1.为客户提供技术支持,区域代理及销售代表,有关组织的线的自动化产品、工作范围内建立政策
2.识别并使用新的或经过修改的程序和更新的产品,以满足客户的需求和在应用产业的战略方向
3.负责处理客户询问收到传真、电子邮件或电话通过适当的政权内公司的政策
4.调查确定问题的性质和程度,找出产生问题的原因并提出解决方案,为客户解决方案适合用户的情况下结构和水平的能力
5.跟踪服务,确保客户询问很满意所提供的服务质量,应对和解决投诉和担忧
6.执行的任何范围的报告和行政活动有关
要求:
1.大学本科以上学历,主修过程自动化、电气与电子工程,应用物理或相关专业
2.良好的沟通能力
3.良好的协调能力和良好的团队合作精神
4.优质的服务意识向关系人或人
5.承诺的、负责任的、主动的工作态度
6.流利的英语口语和书写能力